Effective Sales Negotiations Face to Face and on the Telephone

"It takes 5 times the effort to attract a new customer than to keep an existing one"

Selling is not a dirty word. Many of our customers in today's fast moving world have to make many buying decisions and those decisions are based on timely, accurate information from the sales person.

The ability to identify what the customer needs or wants and matching them to the service or product is vital to staying in business. Good quality products and services count for nothing unless we sell them and continue to sell them through good customer care and after sales service. We can deliver a range of sales programmes including Business to Business Sales, Retail Sales and Telesales. Previous delegates have come from the following roles:

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