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Customer Care

If the image of a business is perceived as uncaring or inefficient through its policies and practices, then good quality work and service counts for little. Not only must we do a good job, we have to be seen to be doing a good job. It is therefore vital that any member of your team who has to communicate directly with internal or external customers is trained to do so.

We can deliver a range of Customer Service programmes including: Introduction to Customer Care, Customer Care on the Telephone and Dealing with Violent and Aggressive Customers. Previous delegates have come from the following roles:

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